Reduce questions, mistakes, and training time with knowledge base software

"Dummy proof" knowledge base guides that make it easy for employees, users, and customers to find and follow the right process, at the right time, every time. 

Improve employee performance and training with a knowledge base software that makes knowledge operational

Say goodbye to tribal knowledge and messy documenation 👋

Modernize your workplace with a knowledge base software that gives you the tools to create, manage and access digital guides and training resources that drive real results. 

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What ScreenSteps users are saying

"This platform has been a real game-changer in transforming the way we create and transfer knowledge to support our employees with growing their expertise and know-how to create a remarkable member experience."

— Alaska, Information Technology Support Specialist, connectFirst Credit Union

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"Because ScreenSteps is so easy to use, we have more authors contributing to the knowledge base content. And because it's so fast, we are able to create content in 1/4 of the time."

— Arlen Wilcock, Faculty Technology Consultant, BYU-Idaho

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"For me, it has made a major difference to our day-to-day operations. … ScreenSteps has changed how quickly our technical agents can find targeted guides and resolve issues for our customers."

— Department Trainer, B2B Technical Helpdesk

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"We chose ScreenSteps because it includes knowledge articles, checklists, workflows, training courses, and a Chrome extension. We're constantly using ScreenSteps, and hardly a day goes by without us thinking of new information to add."

— G2 Review

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Create knowledge base articles and digital guides that employees can follow with ease

Give your employees the information they need in exactly the right format they need it in. When employees can find and follow digital guides without supervisor or assistance, they become independent, confident, and productive. 

Find and follow knowledge base articles and digital guides in seconds, without needing support or assistance

Put your knowledge right at your employees fingertips with easy ways to find and follow your knowledge base resources.

ScreenSteps Success Story

Fortune-500 Medical Device Contact Center Saves Millions with Call Flows

This medical device contact center call flows to create interactive troubleshooting guides, giving their reps the consistency and clarity they needed.

The result? $2.3 million saved in the first year alone. 

Integrate your ScreenSteps knowledge base software with other tools and platforms

Knowledge Base Software Courses UI Illustration

Train and onboard in less time, right in your knowledge base

Use courses and the Find & Follow Training Framework to train, re-train, and cross-train employees directly in your knowledge base. Whether you are onboarding new-hires, releasing software updates, or rolling out a new application, your custom courses prepare employees for a smooth transition.

Learn More About Courses

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Admin tools for success

Keep your company knowledge base accurate and functional

Maintaining an accurate and trustworthy knowledge base is key to the success of your knowledge operations. These tools give you control you need to make sure your knowledge base stays accurate and useful. 

See ScreenSteps in action

Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action. 

  • See how ScreenSteps can help your company improve employee performance while reducing training time

  • Get an introduction to ScreenSteps' features and functions and how they work

  • Watch on-demand demo videos anytime

Watch Pre-Recorded Demo Videos

Additional resources to turn your knowledge base into tangible results for your company

Reduce stress and improve performance. Discover how ScreenSteps and a knowledge base software can make you and your employees’ jobs easier.

Stop answering the same questions and fixing the same mistakes. Once and for all.

Give your employees the tools, frameworks, and habits they need to be successful. Schedule a demo with a knowledge expert to learn how a knowledge base can improve your employee's performance while reducing training, questions, and mistakes